RETURNS & EXCHANGES
By making a purchase, you acknowledge, understand, and agree to the following terms and conditions for a seamless shopping experience. Please review these terms prior to your purchase.
We facilitate exchanges for goods once sold, adhering to a strict no-return and no-refund policy.
In the event of an exchange, the new product’s value must equal or exceed that of the exchanged item.
Should your requested size be unavailable, we offer the option of a credit note for an alternative purchase within 30 days.
The customer bears the exchange pick-up courier charges for subsequent exchanges.
Exchanges for items marked as “sale” incur a charge of Rs 150/-
For purchases made on deeclothing.com, exchange requests must be submitted within 7 days of receiving the item(s). To qualify, the item(s) must be in a saleable condition, with original packaging and tags intact. The item should be new, unworn, unaltered, and free from odors or fragrances.
Items not meeting these criteria will be returned at the customer’s expense. We reserve the right to determine the saleability of returned merchandise at our discretion. Kindly submit exchange requests to deeclothingofficial@gmail.com within 7 days of purchase.
As noted in the “wash and care section,” we recommend dry cleaning for longevity, and we are not responsible for any damage if cleaned otherwise.
SALE ITEMS
Exchanges for “sale” items are chargeable at Rs 150/- only if the product is wrongly sent.
Discount coupons are not valid for exchange orders.
Only “one” discount coupon or credit note can be applied to a single purchase.
DAMAGED PRODUCTS
If you receive a damaged or incorrect product, please DM us or WhatsApp us immediately at +91 xxxxxxxxx. You will be notified by email once your item reaches our Delhi distribution center. Allow 7-14 business days for exchange processing.
The customer is responsible for the cost of shipping in case of an exchange.
CANCELLATION OF ORDER
You can cancel your order within 24 hours of placing it. To request a cancellation with your Order Number, DM or WhatsApp us at +91- xxxxxxxxx or email us at…….@gmail.com. You will receive an email notification upon completion of the cancellation.